Streaming+Videos+Help

Most of our Distance Learning videos are offered in a format called HTML5, which means our videos can be viewed on a variety of computers--including popular handheld devices like the iPad, iPhone, and Android tablets and phones as well. Videos presented in this format start with a banner that looks like this:

These videos also play in all modern internet browsers without requiring additional plug-ins such as the Flash Player. However, there are some drawbacks to the new format and we have compiled a list of the most common issues students have encountered, as well as solutions to fix them:

Videos don't play in my browser How do I download a video? I can't see the Download link or any video controls (pause/play/etc.) Full-Screen option is not available I click on the video, but nothing plays Clicking on a link results in a Navigation Cancelled page Clicking on a link results in a Security Warning I contacted CEPD Support and they said the problem is fixed, but it's still not working! If you are using Firefox as you browser to view the video lectures, and you are using 23.0 or higher
 * Problems:**

Most modern browsers have no issues playing the videos. However, if you are unable to view the videos you should download the latest version of Firefox, Chrome, or Safari. Internet Explorer 9 has some known compatibility issues with D2L, and if you are using this browser you will want to install the free WebM Components plugin in order to make sure the videos play properly. You might also need to enable Compatibilty View in order to see the videos:
 * Solutions:**
 * Videos don't play in my browser**

We offer direct downloads for most of our online course videos. Below each video is a link that you can use to download the video file itself, in Quicktime MP4 format. To play the videos you will need Quicktime, VLC, or another video player.
 * How do I download a video?**

If you are unable to see the video controls or the download link, you will need to adjust the View size of your browser. The actual process for doing this is slightly different on each browser, but here are some examples:
 * I can't see the Download link or any video controls (pause/play/etc.)**

(Google Chrome)

(Firefox - You will need to enable the Menu Bar first by going to the Firefox menu in the top-left corner, choosing Options, and then Menu Bar)

(Internet Explorer 8)

(Safari)

Unfortunately, not every browser allows the videos to be viewed in full-screen mode. Safari does, and Firefox allows you to right-click (control-click on a Mac) on the video and choose "Full Screen." Chrome does not allow full-screen playback. Internet Explorer offers full-screen playback in some versions, but not all. The best option for viewing full-screen videos is to download the video and play it from your computer using the free Quicktime Player.
 * Full-Screen option is not available**

**I click on the video, but nothing plays** This is most likely due to a conflict between your browser and how D2L presents the page with the video on it. It seems to be more common on Internet Explorer 9, so we recommend using a different browser such as the latest version of Firefox, Chrome, or Safari.

**Problem**: Clicking on a link results in a "Navigation Cancelled" page:
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/navigation-canceled.gif width="671" height="371"]]
 * Solution**: Restart your browser, login to D2L, and when you click on the Video Lecture link, click "No" on the error message described below. If you are running an updated version of Internet Explorer, you will need to click on the "Show all content" button described below.

**Problem**: You see one of the following error messages:
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/security_warning.gif width="467" height="179"]]
 * [[image:4-8-2013 8-10-50 AM.jpg width="800" height="49"]]
 * Solution**: Click "No." Clicking "Yes" will result in a "Page Not Found" error. If you see the "Secure content" message, click "Show all content."

Solution: Your browser is most likely loading an old, pre-cached version of the page on D2L. Close D2L and then empty your browser's cache using one of the methods shown below:
 * Problem**: I contacted Spears Distance Learning Support and they said the problem is fixed, but it's still not working!

Internet Explorer: