Solutions+to+Problems

Setting Up Your Computer
 * 1.** Make sure you are using the latest version of [|Internet Explorer], [|Firefox], or Safari. Currently [|Chrome] is causing an issue wherein downloaded content from D2L does not transfer properly.
 * 2.** Adjust your Security Settings
 * Go to Tools > Internet Options > Security
 * Click on "Internet" and set the security level to "Medium-High" or lower.
 * 3.** Enable Compatibility Mode
 * Go to Tools > Compatibility View Settings
 * Add "http://oc.okstate.edu"
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/compatibility.gif width="367" height="55"]]
 * After doing this, it may show up as "okstate.edu". This is normal.
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/compatibility_final.gif width="285" height="53"]]
 * 4.** Make sure you are using the latest version of [|Adobe Flash Player] (some videos also require [|Windows Media Player]).

Documents download as XML files Videos do not play full-screen when playing in web browser Clicking on a link results in a Navigation Cancelled page Clicking on a link results in a Security Warning Videos are too large, and I cannot fast forward, rewind, or view Full Screen Videos stop playing before reaching the end Drop-down menu selection does not work Clicking on a Video Lectures Link in D2L results a blank page I have no software to play ZIP Files Only the audio is being played when a video loads (Windows) Volume on video lectures is too low (Windows) Video shows only a black screen with a red X in the top corner (Windows)
 * Table of Contents for Solutions:**

Solutions to common problems...
This is an issue that has been identified as a conflict between the latest version of D2L and the Google Chrome browser. We recommend Firefox or Safari until the issue is resolved.
 * Problem**: Documents (PowerPoint, Word, PDF, etc.) download as XML files and are unusable.
 * Solution**: Use a different web browser.

**Problem**: Videos do not play full-screen when playing in web browser: Note: If double-clicking does not work, you are most likely viewing a "Flash" video. Click the "Full Screen" icon at the bottom-right of the video:
 * Solution**: Double-click on the video itself to enlarge to full-screen.
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/fullscreenicon.gif width="438" height="354"]]

**Problem**: Clicking on a link results in a "Navigation Cancelled" page:
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/navigation-canceled.gif width="671" height="371"]]
 * Solution**: Restart your browser, login to D2L, and when you click on the Video Lecture link, click "No" on the error message described below.

**Problem**: You see the following error message:
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/security_warning.gif width="467" height="179"]]
 * Solution**: Click "No." Clicking "Yes" will result in a "Page Not Found" error.


 * Problem**: "Full Screen" Icon does not appear in lower-right corner of video.


 * Solution**: Adjust your browser zoom level:




 * Problem**: Videos stop playing before reaching the end

Occasionally the video streaming server will become overloaded, and videos will play until a certain point and then stop. There are two solutions to this problem:
 * Solution**: Allow server time to catch up, or try a different viewing method.

1. Try back at a later time, in order to give the video streaming server time to catch up with the video requests.

2. Use a different method such as Podcast or ZIP download to view the videos.


 * Problem**: Drop-down menu selection does not work


 * Solution**: This is an issue with Internet Explorer, and is usually solved by using another browser such as Firefox or Chrome to view the video lectures.


 * Problem**: Clicking on a Video Lectures Link in D2L results a blank page.

1. Move your cursor to the extreme right side of your screen (just to the left of the vertical scroll bar) until it changes to a double-sided arrow.
 * Solution**: Adjust your browser frames by following these steps:


 * 2**. Click and hold your left mouse button.


 * 3**. Pull the edge of the frame to the left.

Your video lectures and other D2L content will now be shown properly, as long as you have dragged the frame far enough to the left. These steps are valid for Firefox as well.


 * Problem**: Only the audio is being played when a video loads.

Un-check //"Preserve Favorites website data"// and check //"Temporary Internet Files,"// and then click //"Delete."//
 * Solution**: Delete your Temporary internet Items. Choose //Tools > Internet Options.// Under //"Browsing History"// choose //"Delete...".//
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/delete_history.gif width="391" height="118"]]
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/delete_history_final.gif width="413" height="500"]]


 * Problem**: Volume on video lectures is too low.

If you have external speakers, adjust the volume of your speakers to an appropriate level //after// adjusting your System volume. You can also adjust further volume settings by going to //Start > Control Panel > Sounds and Audio Devices//.
 * Solution**: Adjust System volume and physical speaker volume. Click on the Volume icon in the lower-right corner of your screen and make sure the volume is at an appropriate level.
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/volume.gif width="110" height="158"]]


 * Problem**: Video shows only a black screen with a red "X" in the top corner.

Under //"ActiveX controls and plug-ins > Run ActiveX controls and plug-ins"// choose //"Enable."//
 * Solution**: Enable ActiveX Controls and Plug-ins. Choose //Tools > Internet Options > Security > Custom Level...//
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/custom_level.gif width="436" height="559"]]
 * [[image:http://ra.okstate.edu/stw_ssb/cepd/VideoHelp/activex_controls.gif width="410" height="332"]]


 * Problem**: I have no software to play ZIP Files
 * Solution**: After downloading a ZIP file, you will need to extract the FLV video file inside it. Double-click on the ZIP file to extract the FLV. after that, you will need to use software such as VLC to play the FLV file.